Texas A&M Technology Services, along with the University Police Department (UPD), offer the installation and maintenance of duress/panic buttons in approved buildings and departments on campus.

Once active and operational, a duress/panic button can be utilized to silently request UPD response or assistance.

Getting Started

To request a duress/panic button:

1. Notify UPD of the panic button request. An application can be requested by contacting University Police at 979.845.2345.
2. Complete a Duress Button Service Order for duress/panic button installation. Installation will then be scheduled.
   
3. Technology Services will work with Siemens to attach the existing fire panels.
   

The duress/panic button will not be active until all of these tasks have been completed, after which the button will be tested and confirmed operational.

Help and Support

Additional information is available in the Request and Cost sections.

Texas A&M University (Part 02) rates are displayed below. See General Computing Rates for TAMUS, Non-TAMUS, and Auxiliary Rates.

Additional Details

*Your first bill will include Technology Services' installation, parts and materials costs, the initial monthly service costs, as well as the Siemens installation costs.

Monthly charges for Duress/Panic Buttons are now centrally funded by Texas A&M University for university business unit (excludes service centers and auxiliary units). These monthly charges will not be billed to your business unit. For details about central funding, visit our billing changes page. 

Once active and operational, a duress/panic button can be utilized to silently request University Police Department (UPD) response or assistance by alarming the Texas A&M Radio Room. The Radio Room is staffed 24/7/365 and trained to dispatch UPD in the event of any security panel alarm or notification. The following steps and procedures must be met in order to install and activate the panic/duress button

1) Notify UPD and be granted approval through an application process. An "Alarm/Security System Information" form must be completed and submitted to UPD. This form allows UPD to have necessary building and contact information. The form can be requested by contacting Sgt. Josh Deleon of UPD at 979.845.2345 or jdeleon45@tamu.edu

2) Send a Duress Button Service Order to Technology Services requesting the installation of a duress/panic button. Please visit the Cost tab to view the monthly cost of a duress/panic button. The maintenance fee covers routine maintenance of the equipment as well as a yearly scheduled test of the button. A test can also be requested at any time by contacting Technology Services directly. Once the work order is processed, a technician will schedule a site visit to review placement options for the button. The button is then physically installed but not yet active.

3) Technology Services will coordinate with Siemens to connect the duress/panic button. Once the button has been installed, Siemens must activate it by connecting to the appropriate security/alarm panel and programming the system for notification to the Radio Room. The Siemens technician will complete all necessary work and perform an initial system verification. If there is any question as to the cable location during installation, please contact Telecommunications while the Siemens technician is onsite.

The duress/panic button will not be active until all of these tasks have been completed, after which the button will be tested by Technology Services and confirmed operational.