The Information Technology Transformation team is responsible for aligning IT with broader organizational goals and overseeing the transformational initiatives within the colleges, divisions, and service units. The primary goal is to modernize and optimize the IT infrastructure, processes, and systems to align with the organization's strategic objectives and keep up with technological advancements. The team collaborates with key stakeholders to identify areas for improvement, define the desired future state, and develop a comprehensive transformation roadmap. The team helps lead the implementation of new technologies, methodologies, and best practices, ensuring smooth transitions and minimizing disruption to business operations. By spearheading IT transformation, the team empowers the organization to elevate operational efficiency, advance greater agility, and use technology as a key driver for accelerating business growth and achieving success.

• Planning and Strategy: The Planning and Strategy team plays a crucial role in shaping and implementing the organization's strategic initiatives. They are responsible for conducting strategic planning, evaluating and assessing existing strategies, and identifying opportunities for improvement and growth. The team works closely with key stakeholders to develop comprehensive strategic plans that align with the organization's goals and objectives. They create and manage technical roadmaps that outline the technology and infrastructure required to support the strategic goals. Additionally, the team focuses on information management, ensuring that critical information is captured, organized, and accessible to facilitate effective decision-making and knowledge sharing. By providing strategic guidance, evaluating performance, developing technical roadmaps, and fostering knowledge management, the Planning and Strategy team contributes to the long-term success and competitiveness of the organization.
• Technical Remediation & Resolution: The Technical Remediation & Resolution team is responsible for addressing technical issues and providing effective solutions within the organization in collaboration with the Architecture and Engineering Team. The team focuses on technical analyses to identify areas that require remediation and collaborate with relevant stakeholders to understand their requirements. In addition, the team handles escalations of technical challenges, enabling them to implement targeted resolutions and prevent future incidents. Ensuring that these services and solutions are incorporated into a unified IT environment ensures the alignment of Technology Services with the academic and business needs of the university.
• Data-driven Insights & Analytics Team: The Data-driven Insights & Analytics team plays a crucial role in leveraging data to drive informed decision-making and enhance business performance. The team’s responsibilities include developing and executing a data strategy, encompassing data collection, management, and development processes. They are also responsible for implementing robust business intelligence and reporting mechanisms to provide stakeholders with meaningful insights and actionable information. Additionally, the team leverages advanced analytics techniques, such as predictive analysis, to identify trends, patterns, and opportunities that can drive strategic initiatives and support data-driven decision-making across the organization.
• Service Partnerships: The Service Partnerships team is dedicated to supporting strong relationships and collaborations between the organization and its service partners. They focus on driving the successful adoption and active engagement of services provided by external partners, ensuring that the organization maximizes the value and benefits derived from these partnerships. The team takes a proactive approach to program management, overseeing the planning, execution, and monitoring of partnership initiatives to ensure alignment with strategic goals. The team plays a crucial role in resolving any problems or issues that may arise, serving as a point of contact for both the organization and its service partners. Their primary objective is to facilitate effective alignment between the organization's needs and the offerings of its service partners, ultimately driving enhanced performance and success.