Project Purpose
Technology Services upgraded all campus phone systems into a single system – Cisco Voice over Internet Protocol (VoIP). Previously, multiple unsupported phones were used across campus. Transitioning all phones to Cisco VoIP allowed Technology Services to provide support faster through a more reliable phone service, while reducing overall costs and monthly phone rates for the Texas A&M community. The upgrade also paved the way to offer softphones as an alternative to physical phones.
Implementation
The VoIP phone service upgrade for each building was completed in two stages and primarily focuses on the following actions:
- Gathering data from customers on current phone needs
- Upgrading physical desk phones for each active existing desk phone and providing quick links to ensure customers learned how to use their new phones
Milestones
- Purchased initial hardware: Completed Summer 2022.
- Project planning and initial project communications: Completed Fall 2022.
- Phase One: Upgraded 25% of all non-Cisco VoIP phone lines: Completed Fall 2023.
- Phase Two: Upgraded 75% of all non-Cisco VoIP phone lines: Completed June 2025.
- Upgraded or Disconnect of BroadSoft phone lines: Completed Summer 2024.
- Upgraded or Disconnected Centrex phone lines: Completed June 2025.
- 100% of campus phone lines upgraded to VoIP: Completed June 2025.
Project Progress
Last Updated 06/16/2025
Cost Benefits of the Project
- Annual Savings: $622,494
- Total Project Cost: Under $460,000
VoIP Phone Service Upgrade Project Completion
100%
The original number of phone lines that need to be upgraded
8,585
The remaining phone lines to upgrade
0
Total number of phone lines upgraded
4,793
Total number of phone lines disconnected