The Unified Apple Device Management (Jamf) service lets Technology Services manage and protect Apple devices across campus with minimal interruptions and optimal device security.

Getting Started

All university-owned Apple devices including computers, iPads and iPhones need to be enrolled in the Unified Apple Device Management service. Your local IT support staff will enroll your university-owned Apple device.

Help and Support

For questions and additional information about Apple Device Management at Texas A&M, visit the Knowledge Base. If you need to request support or report an issue with your Apple device, please contact your department IT support team.

Jamf is required to manage university-owned Apple devices. Billing details for the service are being finalized.

Unified Apple Device Management at Texas A&M uses the Jamf Pro MDM platform to manage and secure Apple devices.

• Secure: If a device is lost or stolen, it can be wiped remotely.
• Reliable: Software deployment and updating processes run continuously in the background.
• Efficient: Devices are updated and patched with little to no customer disruption.
• Flexible: Customers choose when to install new software or run maintenance on their device through self-service tools. 

Features

Unified Apple Device Management includes self-service tools that empower campus members to manage their Apple device easily and conveniently. See the tools in action.

• Self-Service Hub – Easily install software, access help documentation and check for updates. Learn more about the Self-Service Hub.
• Support Hub –Submit a support ticket, chat with Help Desk Central or provide feedback. Learn more about the Support Hub.
• Privileges App – Quickly elevate an account to administrator access. Learn more about the Privileges App.
• Managed Updates – Update device or applications immediately or defer it until a more convenient time. Learn more about managing your device updates.

How do I get help with computer issues on my enrolled device?

Check the Help section of the Self-Service Hub for how-to documentation. You can also use the Support Hub to chat with Help Desk Central or submit a support ticket to the HDC or your local IT support team.

How do I install software on my computer?

Check the Applications section of the Self-Service Hub for a list of software that can be quickly installed. If the software you need is not available in the Self-Service Hub, you can elevate your privileges to a system administrator with the Privileges application or the “Request Admin” button in the Support Hub.

What software is available through the Self-Service Hub?

Software commonly used across campus will be available through the Self-Service Hub, along with specific software provided by your unit’s IT support team. There are over 100 applications available in the Self-Service Hub with more applications added regularly. To request software be added to the Self-Service Hub, fill out the “Provide Feedback” form in the Support Hub.

How do software or application updates work?

Software and applications installed via the Self-Service Hub check for updates daily for commonly used applications or monthly for less commonly updated applications. If an application is open when an update is detected, you will see a prompt asking you to close the application for the update to apply. If you are not using an application, it will update silently in the background.

What is the difference between the Self-Service Hub and the Apple App Store?

The software and applications in the Self-Service Hub are actively managed by Technology Services and will be automatically updated. Apps from the Apple App Store are unmanaged and cannot be patched by the university. It is strongly recommended that you always install applications from the Self-Service Hub to make sure your apps stay up-to-date and compliant. To request software be added to the Self-Service Hub, fill out the “Provide Feedback” form in the Support Hub.

Why doesn't the software on my computer show as “installed” in the Self-Service Hub?

If you didn’t install the application using the Self-Service Hub, it won’t show as installed until you update the software.

How do I get administrator access to my device?

You can elevate your privileges to a system administrator with the Privileges application or the “Request Admin” button in the Support Hub.

How do I provide feedback about the Unified Apple Device Management service?

Feedback can be provided to the Apple Device Management team via the “Provide Feedback” button in the Support Hub.